Account Cancelation: Stop Holding Customers Hostage!

Sam Saenz
4 min readApr 2, 2024

21 clicks later and you can cancel your membership with this company.

So, I recently tried to cancel my membership with Melaleuca, and it took me 21 clicks; I had to print out a cancelation form, and then I had to send it via email to their accounts department.

Do you know how I know it took me 21 clicks? Because I counted *annoyed in UX Content

--

--

Sam Saenz

UX Content Designer (https://samsaenz.com), Travel & Food Writer (https://eatwelladventureoften.com), and NLP (mindset) practitioner in Miami, Florida.