Bad UX: Stop Making It Hard To Access Account Information

Sam Saenz
2 min readSep 9, 2024

A real-life tale of a terrible User Experience.

Photo by Resume Genius on Unsplash

As a User Experience professional, I can truly tell which companies are stuck in an outdated UX model by hard they make it to get information about your account and their overall lack of transparency.

Real-life example:

🏦 Personal banker at bank: *calls me in the middle of the workday and leaves a message* about how they have “important information they think can help me.”

👧🏻 Me: I don’t answer because it’s in the middle of the workday and I don’t recognize the number.

🏦Personal banker at bank: *emails me in the middle of the workday* about said “important information they think can help me.”

Two points of contact that provide zero value at an inconvenient time for me the user.

Just tell me the information if it's so helpful. Why do I need to set up an in person meeting? Who has time for this?

Do people actually have time for this⁉️

Companies Need to Stop Gatekeeping Important User Information

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Sam Saenz
Sam Saenz

Written by Sam Saenz

UX Content Designer (https://samsaenz.com), Travel & Food Writer (https://eatwelladventureoften.com), and NLP (mindset) practitioner in Miami, Florida.

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